Consumer Dispute Mechanism

You may be eligible to receive a copy of your report directly from Onicra - once a dispute has been registered, in order to verify the updated information. Contact Onicra consumer centre to for further information.
  1. How do I obtain a copy of my report to correct errors?
You may obtain a copy of your Onicra consumer file disclosure using the two methods mentioned below:
  1. Contact Onicra Consumer Dispute Team:

       You may dispute information on your report with Onicra consumer files in one of two ways:

Parameters required for your Identification:
In order to qualify for obtaining a copy of your report, please share following information to Onicra Consumer centre at the time of dispute registration:
  1. a) Complete Name
  2. b) Date of Birth
  3. c) Background Screening Employer
  4. d) Permanent & Current address
  5. e) Identification details
                          Note: Request you to enclose a copy of your ID proof.
    II. Request your Background Screening Employer to share copy of your report with you.
  1. (B) The information in my report is not correct, how do I dispute it?
  1. Contact Onicra Consumer Dispute Team:
You may dispute information on your report with Onicra consumer files in one of two ways:
  1. Call our toll-free number: 0120-300-9700
  1. E-mail at
  (a) Complete Name
  (b) Date of Birth
                             (c) Background Screening Employer
                             (d) Permanent & Current Address
                             (e) Identification Details
                             (f) Check Details (Employment, Education, Address) with respective page number in the report.    
                             (g)  Error/Issue summary (Attach Proofs wherever possible)
    II. Contact your Background Screening Employer for dispute resolution
Incase of dispute resolution Onicra will follow below process:
A reinvestigation will be completed within 30 days from the date we receive your request and you will be notified in writing with the results of your consumer dispute.  If you are disputing information appearing on a report obtained by Onicra in conjunction with your application in an employment background screening report, we will notify the appropriate credit bureau/partner agency/source of your dispute.
We will investigate the item(s) in question – usually within 30 days – unless they consider your dispute frivolous. Include copies (NOT originals) of documents that support your position.In addition to providing your complete name and address, your letter should:
 Send your letter by certified mail, return receipt requested, so you can document that we have received your correspondence. Keep copies of your dispute letter and enclosures.
Again, include copies of documents that support your position. Many providers specify an address for disputes. If the provider again reports the same information to a bureau/partner agency/source, it must include a notice of your dispute. Request that the provider copy you on correspondence they send to the bureau/partner agency/source. Expect this process to take between 30 and 60 days.
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Onicra Credit Information Company Ltd.
Plot No. 21-22, 5th Floor,
Phase-IV, Udyog Vihar,
Gurgaon - 122015
Haryana, India
Tel: + 91 - 124 - 412-5700
Fax: + 91 - 124 - 410-3238
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